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Shipping & Returns
Overview
Free shipping on orders above AED 150 across United Arab Emirates.
Shipping Times
- 2-3 business days within UAE
- Door-to-Door Live Tracking
Returns/Exchanges
We are more than happy to return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging with the tag attached. After 7 days, we cannot offer a refund, exchange or store credit.
Kindly note that gazaly.com will not bear the delivery fees for return/exchange item(s). Delivery rates vary upon courier conditions.
To complete your return, we require a receipt, proof of purchase, or an order number. Please use the Contact Us form to initiate the process!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.